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一种改进质量屋模型分析产品服务系统技术特性的方法研究

任杉 赵欣 王晋 王闯

任杉,赵欣,王晋, 等. 一种改进质量屋模型分析产品服务系统技术特性的方法研究[J]. 机械科学与技术,2023,42(5):755-764 doi: 10.13433/j.cnki.1003-8728.20230113
引用本文: 任杉,赵欣,王晋, 等. 一种改进质量屋模型分析产品服务系统技术特性的方法研究[J]. 机械科学与技术,2023,42(5):755-764 doi: 10.13433/j.cnki.1003-8728.20230113
REN Shan, ZHAO Xin, WANG Jin, WANG Chuang. Study on Technical Characteristics Analysis of Product-service System via Improved House of Quality Model[J]. Mechanical Science and Technology for Aerospace Engineering, 2023, 42(5): 755-764. doi: 10.13433/j.cnki.1003-8728.20230113
Citation: REN Shan, ZHAO Xin, WANG Jin, WANG Chuang. Study on Technical Characteristics Analysis of Product-service System via Improved House of Quality Model[J]. Mechanical Science and Technology for Aerospace Engineering, 2023, 42(5): 755-764. doi: 10.13433/j.cnki.1003-8728.20230113

一种改进质量屋模型分析产品服务系统技术特性的方法研究

doi: 10.13433/j.cnki.1003-8728.20230113
基金项目: 国家自然科学基金项目(52005408)与陕西省科技厅项目(2021GY-069)
详细信息
    作者简介:

    任杉(1985−),讲师,硕士生导师,博士,研究方向为产品服务系统、智能制造等,renshan@xupt.edu.cn

    通讯作者:

    王闯,副教授,硕士生导师,jack198122@163.com

  • 中图分类号: TH122;TP391

Study on Technical Characteristics Analysis of Product-service System via Improved House of Quality Model

  • 摘要: 针对当前通过传统质量屋进行用户需求向技术特性转化的方法对自相关矩阵的非对称性、技术特性间的自相关关系等处理能力较差的问题,提出一种基于改进质量屋模型的产品服务系统(Product service system, PSS)技术特性分析方法。采用功能特性交互图模型识别技术特性,然后将传统质量屋自相关矩阵的三角结构修改为矩形结构解决技术特征间的不对称问题,进而引入多粒度混合语言变量构建质量屋评价矩阵,实现技术特性相关关系的综合评估。案例分析结果表明:该方法在不丢失决策信息的前提下,有效解决了技术特性的冲突问题,也使质量屋的计算更加简便。
  • 图  1  产品服务功能特性交互图模型

    图  2  质量屋模型

    图  3  常用的3种语言标度集及其对应的语言术语评估值

    图  4  A型机床PSS用户需求层次结构

    图  5  A型机床产品服务功能特性交互图模型

    表  1  不同乐观系数下的机床PSS用户需求重要度及排序

    机床产品服务需求ξ = 0ξ = 0.5ξ = 1
    重要度排序重要度排序重要度排序
    R110.059360.248790.43839
    R120.047590.1843110.321711
    R210.0187150.0454160.072216
    R220.0336120.0818150.130015
    R310.052480.1892100.326210
    R320.108420.379730.65054
    R330.115310.423220.73092
    R410.056070.249580.44328
    R420.096140.296650.49665
    R430.060950.269560.47786
    R440.0295140.0943140.158614
    R450.0329130.1130130.193013
    R510.0452100.252670.45997
    R520.0342110.1681120.301912
    R530.060950.371540.68213
    R540.107930.554011.00001
    下载: 导出CSV

    表  2  A型机床产品服务技术特性

    序号机床产品
    服务技术特性
    序号机床产品服务
    技术特性
    T1选型配置合理经济T6产品质量检测准确有效
    T2产品打样测试周期短T7个性化工艺方案及时有效
    T3安装调试专业快捷T8维修保养及时(72 h响应)
    T4机床使用培训全面专业T9备件借用更换便捷
    T5机床监控报警范围广T10故障诊断准确性高
    下载: 导出CSV

    表  3  机床产品服务用户需求与技术特性相关关系初始群决策矩阵

    用户
    需求
    机床产品服务技术特性
    需求
    重要度
    T1T2$\cdots $T9T10
    R110.073(${S_2^{(3)} }$, ${ S_3^{(4)}}$, ${ S_3^{(4)}}$, ${ S_4^{(5)}}$, ${ S_3^{(4)}}$)(${ S_{ - 2/3}^{(3)}}$, ${ S_0^{(4)}}$, ${ S_{1/2}^{(4)}}$, ${ S_2^{(5)}}$, ${ S_{4/3}^{(4)}}$)$\cdots $(${ S_{2/3}^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_1^{(5)}}$, ${ S_{1/2}^{(4)}}$)(${ S_{2/3}^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_0^{(5)}}$, ${ S_{4/3}^{(4)}}$)
    R120.054(${ S_0^{(3)}}$, ${ S_{ - 3}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{2/5}^{(5)}}$, ${ S_3^{(4)}}$)(${ S_0^{(3)}}$, ${ S_{4/3}^{(4)}}$, ${ S_3^{(4)}}$, ${ S_2^{(5)}}$, ${ S_{1/2}^{(4)}}$)$\cdots $(${ S_0^{(3)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 2}^{(5)}}$, ${ S_{4/3}^{(4)}}$)(${ S_0^{(3)}}$, ${ S_0^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 2}^{(5)}}$, ${ S_3^{(4)}}$)
    R310.055(${ S_{ - 2/3}^{(3)}}$, ${ S_{4/3}^{(4)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{2/5}^{(5)}}$, ${ S_3^{(4)}}$)(${ S_{ - 2}^{(3)}}$, ${ S_3^{(4)}}$, ${ S_{4/3}^{(4)}}$, ${ S_0^{(5)}}$, ${ S_{4/3}^{(4)}}$)$\cdots $(${ S_0^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{ - 3/4}^{(4)}}$, ${ S_{ - 2/5}^{(5)}}$, ${ S_{1/2}^{(4)}}$)(${ S_0^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{1/2}^{(4)}}$, ${ S_0^{(5)}}$, ${ S_{ - 1/2}^{(4)}}$)
    $\vdots $$\vdots $$\vdots $$\vdots $$\vdots $$\vdots $$\vdots $
    R530.109(${ S_{ - 2}^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_1^{(5)}}$, ${ S_{1/2}^{(4)}}$)(${ S_{ - 2}^{(3)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 1}^{(5)}}$, ${ S_0^{(4)}}$)$\cdots $(${ S_0^{(3)}}$, ${ S_{1/2}^{(4)}}$, ${ S_3^{(4)}}$, ${ S_4^{(5)}}$, ${ S_{1/2}^{(4)}}$)(${ S_{2/3}^{(3)}}$, ${ S_0^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{2/5}^{(5)}}$, ${ S_0^{(4)}}$)
    R540.162(${ S_{ - 2/3}^{(3)}}$, ${ S_0^{(4)}}$, ${ S_0^{(4)}}$, ${ S_2^{(5)}}$, ${ S_{1/2}^{(4)}}$)(${ S_{ - 2}^{(3)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 1/2}^{(4)}}$, ${ S_{ - 2}^{(5)}}$, ${ S_0^{(4)}}$)$\cdots $(${ S_{2/3}^{(4)}}$, ${ S_{1/2}^{(4)}}$, ${ S_{-1/2}^{(4)}}$, ${ S_{2/5}^{(5)}}$, ${ S_0^{(4)}}$)(${ S_2^{(4)}}$, ${ S_{4/3}^{(4)}}$, ${ S_3^{(4)}}$, ${ S_4^{(5)}}$, ${ S_{4/3}^{(4)}}$)
    技术特性重要度$I_{T_1} $$I_{T_2} $$\cdots $$I_{T_9} $$I_{T_{10}} $
    注:限于篇幅只列出部分评价结果。
    下载: 导出CSV

    表  4  一致化处理后的用户需求与技术特性相关关系群决策矩阵

    用户
    需求
    机床产品服务技术特性
    需求重要度T1T2$\cdots $T9T10
    R110.073($ {S_3^{(4)}}$, $ {S_3^{(4)}}$, $ {S_3^{(4)}}$, $ {S_3^{(4)}}$, $ {S_3^{(4)}}$)($ {S_{ - 1}^{(4)}}$, $ {S_0^{(4)}}$, $ { S_{1/2}^{(4)} }$, $ { S_{3/2}^{(4)} }$, $ { S_{4/3}^{(4)} }$)$\cdots $($ { S_1^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{3/4}^{(4)} }$, $ { S_{1/2}^{(4)} }$)($ { S_{1}^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{-1/2}^{(4)} }$, $ { S_0^{(4)} }$, $ { S_{4/3}^{(4)} }$)
    R120.054($ { S_0^{(4)} }$, $ { S_{ - 3}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{3/10}^{(4)} }$, $ { S_3^{(4)} }$)($ { S_0^{(4)} }$, $ { S_{4/3}^{(4)} }$, $ { S_3^{(4)} }$, $ { S_{3/2}^{(4)} }$, $ { S_{1/2}^{(4)} }$)$\cdots $($ { S_0^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 3/2}^{(4)} }$, $ { S_{4/3}^{(4)} }$)($ { S_0^{(4)} }$, $ { S_0^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 3/2}^{(4)} }$, $ { S_3^{(4)} }$)
    R310.055($ {S_{ - 1}^{(4)}}$, $ { S_{4/3}^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{3/10}^{(4)} }$, $ { S_3^{(4)} }$)($ { S_{ - 3}^{(4)} }$, $ { S_3^{(4)} }$, $ { S_{4/3}^{(4)} }$, $ { S_0^{(4)} }$, $ { S_{4/3}^{(4)} }$)$\cdots $($ { S_0^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{ - 3/4}^{(4)} }$, $ { S_{ - 3/10}^{(4)} }$, $ { S_{1/2}^{(4)} }$)($ { S_0^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_0^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$)
    $\vdots $$\vdots $$\vdots $$\vdots $$\vdots $$\vdots $$\vdots $
    R530.109($ { S_{ - 3}^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{3/4}^{(4)} }$, $ { S_{1/2}^{(4)} }$)($ { S_{ - 3}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 3/4}^{(4)} }$, $ { S_0^{(4)} }$)$\cdots $($ { S_0^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_3^{(4)} }$, $ { S_3^{(4)} }$, $ { S_{1/2}^{(4)} }$)($ { S_0^{(4)} }$, $ { S_1^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{3/10}^{(4)} }$, $ { S_0^{(4)} }$)
    R540.162($ {S_{ - 1}^{(4)}}$, $ { S_0^{(4)} }$, $ { S_0^{(4)} }$, $ { S_{3/2}^{(4)} }$, $ { S_{1/2}^{(4)} }$)($ { S_{ - 3}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{ - 3/2}^{(4)} }$, $ { S_0^{(4)} }$)$\cdots $($ { S_3^{(4)} }$, $ { S_{1/2}^{(4)} }$, $ { S_{ - 1/2}^{(4)} }$, $ { S_{3/10}^{(4)} }$, $ { S_0^{(4)} }$)($ { S_3^{(4)} }$, $ { S_{4/3}^{(4)} }$, $ { S_3^{(4)} }$, $ { S_3^{(4)} }$, $ { S_{4/3}^{(4)} }$)
    技术特性重要度$I_{T_1} $$I_{T_2} $$\cdots $$I_{T_9} $$I_{T_{10}} $
    注:限于篇幅只列出部分评价结果。
    下载: 导出CSV

    表  5  集聚的机床产品服务用户需求与技术特性相关关系群决策评价矩阵

    用户需求需求重要度机床产品服务技术特性
    T1T2T3T4T5T6T7T8T9T10
    R110.073$ S_3^{(4)} $$ S_{0.466}^{(4)} $$ S_{ - 0.3}^{(4)} $$ S_{ - 0.3}^{(4)} $$ S_{0.7}^{(4)} $$ S_{1.2}^{(4)} $$ S_{1.166}^{(4)} $$ S_{0.966}^{(4)} $$ S_{0.45}^{(4)} $$ S_{0.466}^{(4)} $
    R120.054$ S_{ - 0.44}^{(4)} $$ S_{ - 0.866}^{(4)} $$ S_{2.216}^{(4)} $$ S_{0.306}^{(4)} $$ S_{ - 0.434}^{(4)} $$ S_{0.532}^{(4)} $$ S_{0.216}^{(4)} $$ S_{0.132}^{(4)} $$ S_{ - 0.234}^{(4)} $$ S_{0.2}^{(4)} $
    R310.055$ S_{0.826}^{(4)} $$ S_{0.532}^{(4)} $$ S_{2.666}^{(4)} $$ S_{0.9}^{(4)} $$ S_{ - 0.44}^{(4)} $$ S_{0.492}^{(4)} $$ S_{ - 0.8}^{(4)} $$ S_{0.716}^{(4)} $$ S_{ - 0.01}^{(4)} $$ S_{0.1}^{(4)} $
    R320.111$ S_{0.334}^{(4)} $$ S_{1.482}^{(4)} $$ S_{2.5}^{(4)} $$ S_{1.426}^{(4)} $$ S_{0.772}^{(4)} $$ S_{1.466}^{(4)} $$ S_{ - 0.45}^{(4)} $$ S_{0.166}^{(4)} $$ S_{0.04}^{(4)} $$ S_{1.066}^{(4)} $
    R330.124$ S_{ - 0.26}^{(4)} $$ S_{ - 1.016}^{(4)} $$ S_{0.5}^{(4)} $$ S_3^{(4)} $$ S_{0.006}^{(4)} $$ S_{ - 0.274}^{(4)} $$ S_{ - 0.734}^{(4)} $$ S_{1.766}^{(4)} $$ S_{0.482}^{(4)} $$ S_{1.616}^{(4)} $
    R410.073$ S_{0.316}^{(4)} $$ S_{0.816}^{(4)} $$ S_{0.726}^{(4)} $$ S_{1.882}^{(4)} $$ S_{ - 0.86}^{(4)} $$ S_{ - 0.766}^{(4)} $$ S_{0.66}^{(4)} $$ S_{0.1}^{(4)} $$ S_{0.26}^{(4)} $$ S_{0.206}^{(4)} $
    R420.087$ S_{0.416}^{(4)} $$ S_{0.15}^{(4)} $$ S_{0.866}^{(4)} $$ S_{1.532}^{(4)} $$ S_{2.666}^{(4)} $$ S_{1.466}^{(4)} $$ S_{ - 0.65}^{(4)} $$ S_{1.832}^{(4)} $$ S_{1.032}^{(4)} $$ S_{1.432}^{(4)} $
    R430.079$ S_{0.216}^{(4)} $$ S_{0.206}^{(4)} $$ S_{0.5}^{(4)} $$ S_{ - 0.35}^{(4)} $$ S_{1.882}^{(4)} $$ S_3^{(4)} $$ S_{ - 0.3}^{(4)} $$ S_{1.216}^{(4)} $$ S_{0.29}^{(4)} $$ S_{1.882}^{(4)} $
    R510.074$ S_{ - 1.032}^{(4)} $$ S_{ - 1}^{(4)} $$ S_{0.306}^{(4)} $$ S_{0.16}^{(4)} $$ S_{1.336}^{(4)} $$ S_{0.56}^{(4)} $$ S_{ - 1.266}^{(4)} $$ S_3^{(4)} $$ S_{1.966}^{(4)} $$ S_{2.166}^{(4)} $
    R530.109$ S_{ - 0.35}^{(4)} $$ S_{ - 0.95}^{(4)} $$ S_{1.006}^{(4)} $$ S_{0.25}^{(4)} $$ S_{ - 0.76}^{(4)} $$ S_{ - 1.026}^{(4)} $$ S_{ - 1.082}^{(4)} $$ S_{1.548}^{(4)} $$ S_{1.4}^{(4)} $$ S_{0.16}^{(4)} $
    R540.162$ S_{0.2}^{(4)} $$ S_{ - 1.1}^{(4)} $$ S_{0.15}^{(4)} $$ S_{0.16}^{(4)} $$ S_3^{(4)} $$ S_{2.166}^{(4)} $$ S_{ - 0.566}^{(4)} $$ S_{0.9}^{(4)} $$ S_{0.26}^{(4)} $$ S_{2.332}^{(4)} $
    技术特性重要度$ S_{0.240}^{(4)} $$ S_{ - 0.118}^{(4)} $$ S_{0.903}^{(4)} $$ S_{0.882}^{(4)} $$ S_{0.877}^{(4)} $$ S_{0.861}^{(4)} $$ S_{ - 0.424}^{(4)} $$ S_{1.154}^{(4)} $$ S_{0.556}^{(4)} $$ S_{1.213}^{(4)} $
    下载: 导出CSV
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  • 收稿日期:  2022-05-30
  • 网络出版日期:  2023-05-29
  • 刊出日期:  2023-05-25

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