WU Hai-long, SU Qiang, ZHU Yan, XUE Lei. Studyt on the Emergency Medical Service Evaluation and Improvement[J]. International Journal of Plant Engineering and Management, 2014, 19(4): 199-206

Studyt on the Emergency Medical Service Evaluation and Improvement
WU Hai-long1
1. School of Economics & Management, Tongji University, Shanghai 200092, P.R. China;
2. Research Center for Public Health, Tsinghua University Beijing 100074, P.R. China
The Emergency Medical Service( EMS) system in China from service supply chain perspective is analyzed. Firstly,it reviews service supply chain researches in emergency medical service,and it is found that waiting time,safety,service integration and communication before the emergency surgery are the four indicators to measure the quality of emergency medical service. Secondly,the information barrier-inconsistent information flow-is prominent,which is between emergency in hospital and pre-hospital,after analyzing three different types of flows on service, information and logistics. Besides, comparing with Joint Commission International accreditation( JCI) standards for hospitals in USA,the requirements of service integration and communication in Chinese hospital accreditation are much lower. In the end,a Smart First Aid Information Center( SFAIC) model for first aid service is proposed. This model can be used to enhance information exchanges more effectively between first aid in-and pre-hospital. Moreover,it also shortens pre-surgery time and betters the communication and coordination between service sections. To put it in a nutshell,the improved medical service process can greatly increase emergency medical service quality.
Key words:    Emergency Medical Service(EMS)    service supply chain    service quality    smart first aid information center(SFAIC)   
Received: 2014-11-20     Revised:
DOI: 10.13434/j.cnki.1007-4546.2014.0402
Funds: This paper is supported by NSFC projects(71090404,71072026);Research Center for Healthcare Management,SEM,Tsinghua University
Corresponding author:     Email:
Author description:
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