产品定制中客户需求冲突的高效消解研究

杨沁; 唐伟; 李建国

doi:10.13433/j.cnki.1003-8728.2015.0120

产品定制中客户需求冲突的高效消解研究

doi: 10.13433/j.cnki.1003-8728.2015.0120

1.
合肥工业大学机械与汽车工程学院, 合肥 230009

详细信息

作者简介:
杨沁（1971-），副教授，博士，研究方向为现代方法设计，智能制造系统，yangqin71@yahoo.com.cn

计量
- 文章访问数: 161
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- PDF下载量: 10
- 被引次数: 0
出版历程
- 收稿日期: 2013-01-15
- 刊出日期: 2015-01-05

Study on the Efficiently Solution of Customer Requirements Conflicts in Product Customization

1.
School of Mechanical and Automotive Engineering, Hefei University of Technology, Hefei 230009

摘要

摘要: 针对客户定制需求中普遍存在的冲突问题，提出了一种系统的集成化冲突消解方法。通过建立企业产品模型库和客户需求表达模板，对需求冲突进行早期预防；利用冲突耦合度和需求重要度，联合确定冲突消解的优先顺序；结合并行处理、动态反馈的思想，依次试用基于实例、TRIZ及协商的冲突消解策略，最终实现了客户需求冲突的高效消解。最后，以隧道用挖掘机产品的定制为例说明了该方法的应用性。
- 产品定制 /
- 客户需求冲突 /
- 集成化冲突消解 /
- 并行反馈
Abstract: An integrated solution for the conflicts which existed widely in customer requirements was presented. Product model base and requirement expression template were established for preventing the conflicts in the early time. The order of the conflict resolution was determined by considering the coupling factor of conflict and the important degree of customer requirement. Finally, based on the idea of parallel processing and dynamic feedback, the conflicts of customer requirements were effectively solved by using the case-based reasoning (CBR), theory of the solution of inventive problems (TRIZ) and negotiation principles in turn. A case study of the customized tunnel excavator was used to show the application of the present method.
- case based reasoning /
- conflicts of customer requirements /
- efficiency /
- exavators

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参考文献(8)

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